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Message 1 of 2

Problem with BT TV app

Hello,

I have the following problem with the BT TV app when I set a recording using the app the recording does not show the recording on the box. 
can you give the the email address for the BT TV app so that I can email them with the problem

thanks

Matthew

Matthew
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Message 2 of 2

Re: Problem with BT TV app

You can email tv.apps@bt.com Matthew, but it'll just come to me anyway ... so I'll just reply here instead. 🙂

Select the My TV tab in the app, then Recordings List, then the History tab at the top - it should show the status of any recording requests you've sent from the app.  If they're all stuck in a "Pending" state then that would suggest your box ID has been reset.  You'll need to pair the app with the box again - select My TV, then Settings, then Unpair.  Then pair it again.

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