Problems with the Windows mail app

[Amnawr]

Hi,

I was having issues with my BT mail using the Windows mail app and ended up deleting the account and reinstalling it. Since doing that, the folders that I had set up on the Windows mail app are there however they don’t contain any emails.

If I connect to BT mail direct, it’s all there.

I have configured the Windows mail app as follows,

Incoming server mail.btinternet.com:993:1

Outgoing server mail.btinternet.com:465:1

And IMAP4

Any ideas why it’s is not working.

[gg30340 · Accepted solution]

Make sure all the settings are correct as per this link

What are the settings for outgoing and incoming BT Email servers? | BT Help

and also have a look at this link which show how to force the app to sync

Email won't sync in Windows 10 Mail app (microsoft.com)

If all else fails try a different email client/app such as Thunderbird.