cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,425 Views
Message 1 of 19

Profile never changed from Fibre 1 to Fibre 2

Afternoon,

Switched over from Fibre 1 to Fibre 2 a few months ago, but the profile on my line seems to be still on Fibre 1.

Connection speed is, and always has been 55/10.

Anything that can be done about this that doesn't involve sitting on the phone for hours on end?

0 Ratings
18 REPLIES 18
1,424 Views
Message 2 of 19

Re: Connection profile never changed from Fibre 1 to Fibre 2

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
1,419 Views
Message 3 of 19

Re: Connection profile never changed from Fibre 1 to Fibre 2

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084316+NQ80917089

Firmware version:

SG4B1000E040

Firmware updated:

22-Oct-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

7 Days, 9 Hours 40 Minutes 36 Seconds

Data rate:

10.00 Mbps / 55.00 Mbps

Maximum data rate:

18183 / 66849

Noise margin:

12.2 dB / 9 dB

Line attenuation:

45.4 dB

Signal attenuation:

33.3 dB / 45.1 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

13 GB Uploaded / 146 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-J5MK

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-J5MK

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

38:35:FB:A0:28:3B

Software variant:

-

Boot loader:

9.2.0

0 Ratings
1,411 Views
Message 4 of 19

Re: Connection profile never changed from Fibre 1 to Fibre 2

pscl227_0-1603987540733.png

 

0 Ratings
1,409 Views
Message 5 of 19

Re: Connection profile never changed from Fibre 1 to Fibre 2

can you check MYBT and make sure it says your on fibre 2  and still not fibre 1 please

from the dslchecker you were on fibre 2 in March with 67mb connection - did you change to fibre 1  or were you one of the customers that had a free upgrade from 1 to 2  about 12/18 months ago 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
1,403 Views
Message 6 of 19

Re: Connection profile never changed from Fibre 1 to Fibre 2

pscl227_0-1603987707207.png

 

0 Ratings
1,398 Views
Message 7 of 19

Re: Connection profile never changed from Fibre 1 to Fibre 2

try options team 0800800030 and see if they can sort it out for you   if you get nowhere then post back and can see if mods can help   just they are busy and could be a few days before they get back to you



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
1,397 Views
Message 8 of 19

Re: Connection profile never changed from Fibre 1 to Fibre 2

I am happy to wait a few days if you could please forward it to the mods.

Thanks. 

0 Ratings
1,391 Views
Message 9 of 19

Re: Connection profile never changed from Fibre 1 to Fibre 2

As I posted you need to try phoning and see if you can sort it before mods get involved



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
1,387 Views
Message 10 of 19

Re: Connection profile never changed from Fibre 1 to Fibre 2

Ok thanks will call
0 Ratings