Profile never changed from Fibre 1 to Fibre 2

[pscl227]

Afternoon,

Switched over from Fibre 1 to Fibre 2 a few months ago, but the profile on my line seems to be still on Fibre 1.

Connection speed is, and always has been 55/10.

Anything that can be done about this that doesn't involve sitting on the phone for hours on end?

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[pscl227]

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084316+NQ80917089

Firmware version:

SG4B1000E040

Firmware updated:

22-Oct-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

7 Days, 9 Hours 40 Minutes 36 Seconds

Data rate:

10.00 Mbps / 55.00 Mbps

Maximum data rate:

18183 / 66849

Noise margin:

12.2 dB / 9 dB

Line attenuation:

45.4 dB

Signal attenuation:

33.3 dB / 45.1 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

13 GB Uploaded / 146 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-J5MK

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-J5MK

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

38:35:FB:A0:28:3B

Software variant:

-

Boot loader:

9.2.0

[pscl227]

[imjolly]

can you check MYBT and make sure it says your on fibre 2  and still not fibre 1 please

from the dslchecker you were on fibre 2 in March with 67mb connection - did you change to fibre 1  or were you one of the customers that had a free upgrade from 1 to 2  about 12/18 months ago 

[pscl227]

[imjolly]

try options team 0800800030 and see if they can sort it out for you   if you get nowhere then post back and can see if mods can help   just they are busy and could be a few days before they get back to you

[pscl227]

I am happy to wait a few days if you could please forward it to the mods.

Thanks. 

[imjolly]

As I posted you need to try phoning and see if you can sort it before mods get involved

[pscl227]

Ok thanks will call