Purple flashing light

[Adavies12]

Hello, I’ve raised a fault via phone although they couldn’t directly find any fault , but wanted to see if I can get any more help as I’m working from home and first spot was the 6th of August which I’m not happy a about!! My broadband has been fine then all of a sudden a purple flashing light I have reset it checked the cables down a factory reset unplugged everything and still nothing this started on Thursday , I’ve looked up the meaning of the purple light I was wondering could it be a fault with the wire or the micro filter that is causing the problem? I can still make calls from my landline so don’t think it’s a line fault 

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem