Free email even after cancelling BT Broadband?

[Fedup07]

When was Basic email introduced? After years of complaining about losing the free email address I have had for over 30 years unless I paid the monthly extortion of £7.50 I have just come across the option to down grade to basic! Why were customers Premium email customers not advised we had the option to down grade!!!!?? What a con.

Email off to the Ombudsman 

[garybs29]

How do you access your emails? The free option is browser only with ad's so isn't the same as the premium service which can still be used with mail clients

[Fedup07]

No different than I did before. I have never had broadband with them, purely email which they decided years ago I should have to pay £7.50 a month if I wished to keep it when I had the email address for about 30 years.