I think I might have a very similar issue. I am a new customer and signed up to the Fibre 2 package which was activated on Monday. When I signed up to it there was a speed estimate of 49-72mbps with a guarantee of 40. Since its activation, I am consistantly getting 41 but no higher so above the speed guarantee.
The issue is that since signing up to it, your website now shows the exact same package as having a speed guarantee of 62 with estimated speeds of 67-73. I have been on the phone constantly trying to get my speed terms changed to this but I am constantly told that those speeds are not available despite being on your website under the same way that I entered into the contract. Unfortunately when I try to sign up to the contract through the website it tries to double my price but also drop the speed down to 20. The only solution I have been told is to keep waiting but I am getting nervous as I do not want to exit my 14 day period especially every other provider is now showing that these speeds are available. As a new customer surely I should able to switch easily especially since it is the exact same package for the same price.
I have checked the Openreach website but it wont allow me to attached an image as its over the file size limit but the top two lines show
VDSL Range A (Clean) High 80 Low 76.5
VDSL Range B (Impacted) High 74.1 Lowe74.1
Please see below readout of my router. Any disconnects are as a result of unplugging whilst decorating rather than a disconnection itself.
| Product name | BT Smart Hub 2 |
| Serial number | +091298+2125026465 |
| Fireware version | v0.30.01.08093-BT (Mon Aug 9 20:01:14 2021) |
| Board version | R01 |
| GUI version | 1.74 12_11_2020 |
| DSL uptime | 1 days 3 Hours 27 Mins 12 Secs |
| Data rate | 18.0 Mbps / 44.4 Mbps |
| Maximum Data rate | 18.1 Mbps / 52.8 Mbps |
| Noise margin | 6.0/6.1 |
| Line attenuation | 5.5/17.9 |
| Signal attenuation | 5.6/16.9 |
| VLAN id | 101 |
| Upstream error control | Off |
| Downstream error control | Off |
| Data sent / received | 2.1 GB Uploaded / 2.1 GB Downloaded |
| Broadband username | bthomehub@btbroadband.com |
| BT Wi-Fi | Active |
| 2.4 GHz wireless network name | BT-SWCMPN |
| 2.4 GHz wireless channel | Smart (Channel1) |
| 5 GHz wireless network name | BT-SWCMPN |
| 5 GHz wireless channel | Smart (Channel36) |
| Wireless Security | WPA2 (Recommanded) |
| Wireless mode | Mode 1 |
| Firewall | On |
| MAC address | 70:97:41:87:3B:7C |
| Software variant | - |
| Boot loader | 0.1.7-BT (Thu Nov 30 09:45:22 2017) |
I hope you can help!
Many thanks
Chris
can you check for line noise dial 17070 option 2 should be silent and best with coded phone - provided you are not on digital voice
can you post results from dslchecker using phone number
https://www.broadbandchecker.btwholesale.com/#/ADSL
use the camera icon to upload
are you using the master socket? have you tried using test socket with filter
your attainable speed is only 52.8mb - this figure is not affected by your broadband package and should show best your line can handle
Hi
My telephone is digital voice and the dsl checker doesn’t recognise my number.
Forgive me but, where does it show that my attainable speed is only 52? This is less than the BT website advertises and that dsl checker shows higher than that with my address
Kind regards
Chris
