cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,460 Views
Message 1 of 15

Re: unbelivable ........ beyond belief · lasted for a while

hi 

my internet disconnected and was flashing purple  this morning and since then my internet has been poorer then before

im looking for help again15 12 2020.png

 

0 Ratings
14 REPLIES 14
1,451 Views
Message 2 of 15

Re: unbelivable ........ beyond belief · lasted for a while


in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
1,440 Views
Message 3 of 15

Re: unbelivable ........ beyond belief · lasted for a while

nothing changed since david sorted the problem out, ive not even entered the router this is a bt problem

0 Ratings
1,436 Views
Message 4 of 15

Re: unbelivable ........ beyond belief · lasted for a while

Untitledaa.png

0 Ratings
1,426 Views
Message 5 of 15

Re: unbelivable ........ beyond belief · lasted for a while

Posting hub stats will show your current speed and noise margin along with other helpful information. It will help the forum mods if they are needed to help

have you tried a hub reset to see if that clears the problem

have you phoned 150?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
1,416 Views
Message 6 of 15

Re: unbelivable ........ beyond belief · lasted for a while

ive not rang 150 cos in my mind  they couldn't sort my problem out since February ,but David the mod manage to sort it out in a few days, so I'm hoping  he can do he's magic again

 

0 Ratings
1,396 Views
Message 7 of 15

Re: unbelivable ........ beyond belief · lasted for a while

not going to make much progress without posting your hub stats so can see the problem. It may well be nothing to do with previous problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
1,341 Views
Message 8 of 15

Re: unbelivable ........ beyond belief · lasted for a while

Unbelievable.....beyond belief - that someone requesting help won't post the information to enable help to be given.

0 Ratings
1,285 Views
Message 9 of 15

Re: unbelivable ........ beyond belief · lasted for a while

i might have trouble with my internet and i coming here for help.
but i do have a job that also take up my time
0 Ratings
1,284 Views
Message 10 of 15

Re: unbelivable ........ beyond belief · lasted for a while

my internet speeds are back up to what they should ill see what this evening brings 

0 Ratings