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ljw61
Contributor

on ‎15-12-2020 18h06

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Message 1 of 2

Slow speeds every day

 Im paying for superfast broadband and BT have always promised me up to 30mbps, most days usually  hovers around 20 but  almost every day it drops to around 2mbps or less (its 0.95 as I type this) , its so slow most evenings that streaming a film is out of the question, web searches are painfully slow, its even taken me nearly 20 minutes to get to the point of typing this!

Ive done all the phone tests and nothing seems amiss.

I'm still in contract until March '21  and Im wondering should I claim for failure to provide the service Im paying for?

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎15-12-2020 18h10

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Message 2 of 2

Re: Slow speeds every day

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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