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Minwards
Aspiring Contributor

on ‎25-05-2020 20h43

4,265 Views
Message 1 of 5

Red los light on openreach box

Hi

My fibre broadband isnt working and I've noticed a red los light on the openreach box. I have ftp.

Tried ringing a few numbers bit keep getting told the desks are closed.

Could anyone help me solve my issues please?

Thanks Mark 

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4 REPLIES 4
busterboy1
Expert

on ‎25-05-2020 20h53

4,259 Views
Message 2 of 5

Re: Red los light on openreach box

LOS = Loss of Signal

Either a maintenance thing or you have a line problem.

Sadly a problem so just keep ringing.

It is Bank Holiday Monday and staff shortages will apply  today.

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Minwards
Aspiring Contributor

on ‎25-05-2020 20h54

4,257 Views
Message 3 of 5

Re: Red los light on openreach box

Thanks for the reply. Are they actually open or best to wait till tomorrow now?
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busterboy1
Expert

on ‎25-05-2020 20h56

4,255 Views
Message 4 of 5

Re: Red los light on openreach box

Won't hurt to keep trying but personally I would start again in the morning.

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pippincp
Distinguished Sage

on ‎25-05-2020 23h52

4,208 Views
Message 5 of 5

Re: Red los light on openreach box

Use this number for the FTTP team. 0800 587 4787

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