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myissues
Aspiring Contributor

on ‎03-12-2020 15h01

1,008 Views
Message 1 of 2

Reduced Service at Peak Times?

Hi,

         I have had BT Fibre 2 broadband for a few years with the Superfast hub (5?). Noticed that the speed of the broadband seems to fall a lot at peak times. Is this normal and should it be happening? Ta.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎04-12-2020 10h03

978 Views
Message 2 of 2

Re: Reduced Service at Peak Times?

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

can you run btspeedtester and post results  must be done with wired connection

https://www.speedtest.btwholesale.com/

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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