<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Many thanks you truly are really patient and helpful. I thought the Username may be as you indicate but did not realise the Password was just 'bt'. I see in my current HH3's website that the Username is as above but a password is not 'configured'. I did think they may have been wanted my BT.com login details.