Replacing phone socket - A & B

[Rob_2020]

Hi

i have bought a replacement to replace the BTpbone socket however it does not have an A and B like the old unit so wondering where the wires would go for it to work? 

Thanks 

[imjolly]

are you a Bt Broadband and phone customer

which master have you got

[Rob_2020]

Mine appears to be number 2

[Keith_Beddoe]

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@Rob_2020 wrote:

Mine appears to be number 2

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@Rob_2020 

Are you a BT Retail  phone customer?

Its not a BT socket any more, it belongs to Openreach, and you should not be interfering with it.

[Rob_2020]

Understand the general consensus. 

However was looking more so for an constructive answer to my query rather than any BT / Openreach police. 

Thanks 

[Keith_Beddoe]

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@Rob_2020 wrote:

Understand the general consensus. 

However was looking more so for an constructive answer to my query rather than any BT / Openreach police. 

Thanks 

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This is a BT Retail Customer forum. If you get your phone service from another provider, then you need to ask on their user forum.

You have an NTE5C, if you do a Google search you should be able to find how to connect things up.

Bear in mind if you damage either your provider`s exchange/broadband equipment, or the external Openreach cabling, then you are likely to incur a charge.

The official Openreach guide is here https://www.openreach.co.uk/orpg/home/helpandsupport/how-toguides/howtoguides/downloads/NTE5C_Instru...

It would not cover the external wiring connections, as they are not intended to be accessed by the end user.

If you are not sure what to do, then find a local telephone technician who can help.

[Rob_2020]

Ok thank you I will take a look.