Right to exit removed

[MickeyETC]

Its not for me to go out and purchase anything.

I am getting buffering at peak times

i am  guaranteed 65m and I am not getting this

the service is not for for the purpose of viewing anything over 1080p

I will have to wait for the open reach guy to check next week, as already said by

the tech lady that my Bandwidth has been fluctuating for the past few weeks according

from her information on her system

[imjolly]

you do have a 65mb connection speed as shown by the hub stats you posted  as I posted already the 65mb is connection speed not download speed - there is no guarantee on download speed

I appreciate that the email from BT talks about download speed but this is clarified in the T&C as meaning connection speed to your hub

[MickeyETC]

There is obviously something wrong at peak times and BT are not able to give me personnel download speeds as per below. 

[imjolly]

Are you able to get or borrow a cheap corded phone to check if there is noise on your line causing your problems?

if btspeedtester does not work for you then try  speedtest.net and post results