SANNCE security cameras - unable to view away from home

[Sonick]

Hi looking for some help please.  Have just installed security cameras, can view through wi-fi at home but am unable to view when I am away from home through 4G.

Some months ago I had a indoor camera (to watch my dogs) that I’d had awhile suddenly stopped working (the same as above), I just thought it had broken so disconnected it but am now wondering if it was the same problem?

My son has had a go with it but to no avail - sos

[Keith_Beddoe]

@Sonick 

Which BT Home Hub are you using?

[Sonick]

I have BT Hub 6A, can now add that have tried another router (non BT) & can view remotely 

[Keith_Beddoe]

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@Sonick wrote:

I have BT Hub 6A, can now add that have tried another router (non BT) & can view remotely 

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The BT Home Hubs can cause issues with opening ports, so a third party router seems your best option in this case.

[grahamm1]

I have exactly the same issue. Is it AT ALL possible to set my Smarthub 6 up so that I can view my CCTV remotely or is it not even worth trying?