Screen share video stutter

[Secretgeek]

Hi,

We very recently moved to BT from SSE.

When I try and stream video from my phone to our TV it stutters every second or so, making it essentially unwatchable. 

This was not an issue with SSE, at all.

We're on the Fibre 2 package. 

S9+ to LG

Any suggestions? 

Many thanks in advance for your help. 

[gg30340]

Make sure you turn off "smart setup" on the Smarthub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

[Secretgeek]

Thanks for the help but, unfortunately, there is no 'Smart Setup' tab. I've accessed the WiFi channels and changed 2.4Ghz from '(Smart) 11' to just 11 and 5Ghz from (Smart) 36 to just 36 but the issue remains.

I'm accessing through a phone, if that makes any difference.

Thanks

[NigelB72]

@Secretgeek 

Try this link as it gives more detailed instructions

https://www.routerpasswords.com/turn-off-bts-smart-setup/