<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
@Les-Gibson I'm glad that has worked. We're feeding back all the issues that have been highlighted in the community as I appreciate it's not working as smoothly as it should.