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Message 1 of 6

Should I upgrade my bt hub 5

I am on the Halo 1 package and still have my Home Hub 5. Recently I find the broadband drops out, and more annoyingly a device that has been using WiFi fine will lose connection and I have to reboot hub to re-establish. 

Is this likely to be caused buy the age of hub, and increased number of devices connected & would buying a new smart hub help with this? I am looking to add a smart TV soon so want a smooth trouble free connection!

Thanks

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Message 2 of 6

Re: Should I upgrade my bt hub 5

have you tried a factory reset of the hh5 by pressing recessed button on back and holding for 20/30 secs until lights flash

remember to turn off smart setup

as you have HH5 do you have the 2.4/5ghz networks split with different SSID



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Message 3 of 6

Re: Should I upgrade my bt hub 5

Hi, no not tried a factory reset - will do that. How do I turn off smart set up and how do I know if I have 2.4/5ghz network split with different SSID? Sorry, not very tech.
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Message 4 of 6

Re: Should I upgrade my bt hub 5

have you turned of smart setup  

 

Turn Off smart setup

 

have you split the networks   

 

Split the networks

 

 



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Message 5 of 6

Re: Should I upgrade my bt hub 5

@imjolly  BT in their infinite wisdom have moved the Smart Setup and Band Split urls, those links are no  longer correct.

Smart hub information is here now https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

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Message 6 of 6

Re: Should I upgrade my bt hub 5

@licquorice 

thanks



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