Simple demand that will disable common BT Errors

[Cutoffinerror]

The missed phone calls needs addressing, but I concede it's difficult. An email stating an accurate  time window could be an option. I wasted a morning waiting for a promised 'morning call' before starting my other thread here on Friday, and eventually being called at 13:21pm. Hardly the morning was it? 3 other 'promised calls' haven't happened at all. That's what's so frustrating.

Thanks for the advice for advancing this, via higher levels. How do I find such a route? Got any tangible address? I've been seeking that kind of thing, but been unsuccessful. There are limited ways to contact BT. I raised complaints but all 3, were closed and all emailed to me as "dealt with" after only 2 days and each with'4 ticked boxes'. I left work early and drove 12 miles to discover nothing was "dealt with". Bizarre! Our interminable BT holds (I have an IPad photo of my phone passing through the 3hr mark on one hold! It was never answered, my daughter rang and I hung up!) have been frequently given up on. My wife tried 9 times, in 3 days, for over an hour each time unsuccessfully, before I took over.

Why the "tech" cut our RF Link is a mystery! Presumably they believed it to be redundant and thought they needed the space up into the false ceiling for a new cable to be run to the new SKY client (a colleague of my wife's, who lives on the other side of our building). The new RF cable was completely unnecessary too, there was a cable already in situ but unlabeled. The 'tech' could've 'buzzed' the old one through, if they'd had the wit or capability. They could've simply ignored our cable or enlarged the hole into the false ceiling. I presume a new RF cable is another 'chargeable' item for new SKY clients. Who knows why that 'salt was rubbed in'?

This current 'cut off' system doesn't work and needs fixing. Any help welcomed! Thanks for responding, 'iniltous', even if you can't help

[Cutoffinerror]

Despite telling BT not to take our money, during this current period when BT have wrongly closed our account and cut us off, they did so. Is this a common problem? Anyone else had money taken despite being disconnected? The oddest thing has been happening too, and we want to know how long for. On our current Bill we seem to be paying for 2 landlines, although one of them is completely unknown to us! I asked in a 'complaint' what, in BT's opinion, is the function of the 2nd line? They haven't replied to my direct question. They've closed the complaint, unilaterally, and marked it as 'Resolved'. It isn't. BT sent me a 'standard' email alleging the wrongly attributed Bill, and the money they've taken (in my opinion illicitly) is correct and not made any attempt to answer/explain the alleged function of the 2nd line.
Does anyone have recommendations as to how I can proceed against their refusal to engage with us. The 'landline' is a 'new and interesting' tip of another 'iceberg' mainly consisting of us being cut off in error for weeks. Our broadband link was allegedly reconnected today, but we still don't have BT Sport, or other channels reactivated. We were persuaded to renegotiate a new contract in August, during what we presumed was a successful attempt to stop BT cutting us off in error. It wasn't. They cut us off anyway. Legally we have a contract. Please can someone, somewhere within this labyrinthine, Byzantine obfuscating 'System', actually help us? Now? Start contacting us, in a way that we can respond to? Open a direct, sustainable line of communication that doesn't involve 0800 800 150 and anymore unanswered calls, or being on hold? Someone help us get out of the 19th Century BT have plunged us into. PLEASE HELP. This is about to get legal if no one helps. If I don't receive any contact from BT before MIDDAY TOMORROW 03/10/20 I will hand this to our lawyer. Our details were given, by me in a PM, to a moderator. Contact me ASAP.

[Matt-S]

Good morning @Cutoffinerror,

I'm sorry that you remain unhappy.

As explained in my previous private messages to you, the Mod team are not handling your case as a specialist case handler has already been assigned to your case. I have spoken to both your case handler and their manager and have been made aware that your case handler was unable to reach you a number of times on both your mobile number and your wife mobile. A voicemail was left on both numbers which included their direct number for you to call back on.

Normally the turn around on connecting service is 14 days but in this case, your case handler was able to get this expedited but that means that each service has to be connected individually. Once the broadband is confirmed up and working and the order has closed on our end your case handler will be able to add BTTV and BT Sport services if you require these. Once everything is up and working they will be able to look into any refunds that are due.

I will let your case handler know that you have been in contact on the Community again.

I'm sorry the Mod team can't be of any help in this case.

Thanks

Matt