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Message 1 of 7

Slammed

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Had a contract with Vodafone since August 2020. Suddenly in December my connection 'disappeared'.  I found out that another resident in my block had taken out a contract with a different provider and his service (was supposed) to start on the day mine stopped. We both listened to his customer service chap who told us my line had been slammed.

I notified Vodafone, who said there was nothing they could do but cancel my contract and offer me another - which would not be activated until 8th January (so no internet for me over xmas!)

The other provider arranged a technician to visit the property the week after the problem.  He sorted the problem for the other resident (still on 'my' line) and wanted to run a new line from the local exchange to the property for me - but could not do so because Vodafone would not raise a job order to carry out the work.

My 'new' service was supposed to be activated last midnight - but did not.  Ironically the other resident's connection has now also disappeared!  Vodafone stated they would continue to configure my connection and I should be online in another 24 hours.  They refused to understand that the problem seems to be with the line into the residential property.

There are another 4 flats in our block (6 in total). Heaven knows what is likely to happen if any other resident decides to install an internet connection!

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Message 2 of 7

Re: Slammed

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@Chris128 

What has this got to do with BT Retail, who operate this forum?

Your issue is with Vodaphone, and the other provider.

Try this forum https://forum.vodafone.co.uk/ as its for Vodaphone customers.

Thanks

 

 

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Message 3 of 7

Re: Slammed

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not sure why you are posting on the BT Retail residential forum when you are a vodaphone customer   there is no connection from this forum to openreach who are responsible for the phone line   you need to talk to vodafone



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Message 4 of 7

Re: Slammed

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Sorry all. I simply followed a link posted by someone online who had been slammed.

Since the problem had been caused by BT - not the service providers - I wrongly assumed I might find some explanation here.

I will cancel my subscription.

Regards

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Message 5 of 7

Re: Slammed

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@Chris128 

as I posted this has nothing to do with BT Retail and it is openreach who look after the phone lines   report the problem to vodafone



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Message 6 of 7

Re: Slammed

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Thanks all for your comments.

I only saw the title BT Community and did not note anything to suggest a differentiation between BT services.

Now I'm struggling to find out how to cancel my membership of this forum!

 

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Message 7 of 7

Re: Slammed

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@Chris128wrote:

I notified Vodafone, who said there was nothing they could do but cancel my contract and offer me another - which would not be activated until 8th January (so no internet for me over xmas!)


BT have a priority back in service (PBIS) who deal with restoring slammed customers when a takeover is done in error, do Vodafone not have a process like that ?
It allows the losing provider to get the line back without waiting the normal 14 days.

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