Slow Line Speed Pathetic Wifi Speed

[b_bez]

Hi all, can someone help, my girfriends BT line speed keeps slowing to a crawl.  Spent best part of 5 hours on the phone, in a queue, gave up trying to get through.  Guaranteed 45MB minimum, only getting 36MB on a good day.  Been running on test socket at Master socket all day and problems still there.  Ran line diagnostics at:

https://speedtest.btwholesale.com/

and here are results.

Checked Router, here's a dump from the Home Hub 5:

1. Product name: BT Home Hub
2. Serial number: +068543+NQ50206475
3. Firmware version: Software version 4.7.5.1.83.8.264 (Type A) Last updated 14/06/19
4. Board version: BT Hub 5A
5. DSL uptime: 2 days, 12:40:37
6. Data rate: 14085 / 48941
7. Maximum data rate: 14044 / 58088
8. Noise margin: 5.9 / 9.9
9. Line attenuation: 25.1 / 19.2
10. Signal attenuation: 24.8 / 19.1
11. Data sent/received: 4.7 GB / 133.0 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-XMP5
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 300 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: 9
18. 5 GHz Wireless network/SSID: BTHub5-XMP5-5G
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: 44
22. Firewall: Default
23. MAC Address: 44:e9:dd:52:d6:84
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

Can't stream anything over wifi either, do a speedtest and I get 0.3MB download.  The last time this happened it was a fault at the cabinet.  Any help, thanks in advance.

[imjolly]

Enter phone number and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

Your connection time is only 2 days is that due to hub dropping connection or manual reset?

you have a 48mb connection speed so above your 45mb

[b_bez]

Manual Reset attempting to fix the obvious.  Here's a dump of the page you asked me to visit:

[imjolly]

shows your expected range 71/49 and you are virtually at bottom with the 48.99mb connection

you need to maintain a stable connection and resetting will not improve connection speed and is more likely to make it worse.  Your noise margin is also high at 9db suggesting your connection has been unstable or you have been resetting hub or both

[b_bez]

OK, thanks for the help.