Slow internet speed

[borderline]

Hi ,

for the last couple of days I'm getting very slow speeds. Only improved when I restarted the hub but after a while it goes back to slow speeds.. I did a quiet line test on the line and it's ok

I don't understand much about these figures below.. but when I do a speed online, it's always below 5 mbps

[imjolly]

you have the max connection speed for fibre 2 of 80/20mb

try running btspeedtester with ethernet connection not wifi and post results

https://www.speedtest.btwholesale.com/

[iniltous]

Something not right , your line is connected at pretty much 80Mb download, so a 4.7Mb ‘test’ is hard to explain , how are you connecting, hardwired into the router , or using a wireless device (WiFi) ?, if you haven’t already , you need to do a test with a wired device , as any WiFi speed test is not necessary indicative of the speed at the router, and any problem could be something out of the control of your ISP or network supplier ( Openreach )
If you have only wireless devices ( phone, tablet etc ) it may be difficult to establish what the issue is

[borderline]

I have tried this test on this BT site and it gives different results each time, 5, 8, 7...

[borderline]

I'm on wifi.  I'm not sure if I still have an ethernet cable somewhere 

[borderline]

I've found an ethernet cable and connected my work laptop to the hub. Now I'm getting good speed. The wifi must be the issue then, what to do in this case?

[imjolly · Accepted solution]

have you turned off smart setup in hub manager?

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

have you split the networks   

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-d...

then select channels manually instead of auto  use wifi analyser on phone to find best/least congested channel

[borderline]

Thank you.

I already had smart set up off and splitted

I have changed the channel now but then I was getting crazy speeds on wifi.. how was that possible?🤣

Now it has settled to around 70 mbps

[imjolly]

@borderline 

'I have changed the channel now but then I was getting crazy speeds on wifi.. how was that possible?'

often customers get unreal speeds from BT speedtester but after few attempts usually get a correct result.  been like that for ages and nothing gets done to fix it