Smart Hub 2 Wi Fi devices are dropping connection and reconnecting

[licquorice]

Resist it all you like but King Canute failed. The pstn is going to be switched off in 2025 whether you like it or not.

[caz138]

So far i've been having issues since the beginning of February which ties in with others on here.   The problem is getting steadily worse - my SkyQ & security camera's keep dropping off, my work laptop kicks me out of VPN regularly (major issue in my job), freezes in meetings and now has started to completely kick me out of meetings as my connection completely drops.  I have tried my laptop both wired and wifi but no difference between the 2.

Have had 2 engineers out checking the line (Feb & March) and a home tech guy this week.  He requested that they send me a Smart Hub 1 so that I can split the channels as he was seeing drop outs as my laptops etc moved between the 2.  Still not convinced that this is the actual issue, but am hoping that the older hub may not have the same firmware updates?

At any one time, I only have a max of 4 things connecting to it - SkyQ, Laptop, Tablet & Security Cameras, so basically nothing much compared to a lot of families.

Have ordered a router recommended by someone on here as a back up if that fails, so I can at least either prove it's the firmware or rule out an internal issue.

[pmosb]

• @caz138   The SH1 may well be a solution.  SH1 doesn’t have a DV socket so is not a workaround for me.  

[caz138]

I'm avoiding DV as long as possible

[YorkieBar]

I only use DV/PSTN for the intruder alarm so maybe I should be looking to upgrade that to a newer technology so I'm not tied to the Smart Hub 2.

[cmcc]

There are 2 issues with the Smart Hub 2.

The latest firmware update removes the "smart setup" menu option, so you cannot disable it.

It also does not let you split the 2.4ghz and 5ghz networks.

The latter is what causes problems and the 3 second connect/disconnect cycle.

I've spoken to broadband support about this, who also cannot disable smart setup and offered to "disable 5ghz, which will fix this issue" - which is not a fix at all.

You can prove this by plugging in your old router (my old router is the SH1 ultrafast) and on wifi setup, join the networks (using one SSID for both 2.4 and 5ghz networks).  Your devices will then suffer the same issue as on the latest SH2 firmware.

I have logged a complaint with BT for exactly this, as the SH2 hardware they forced me to pay £10 to get delivered - sits in its box in the garage useless.  They keep politely offering to close the complaint, but offer no way to update it or offer any updates on their attempts to resolve it.

It is a shame as if you connect to the newer SH2 router via ethernet, it is markedly faster than the SH1 in my quick testing.

[VeteranISPUser]

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@cmccwrote:

The latest firmware update removes the "smart setup" menu option, so you cannot disable it.

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Hi @cmcc   

I'm afraid that is not true. It should be off by default but you can enable it if you want.

https://community.bt.com/t5/BT-Devices/Issues-post-firmware-upgrade-home-hub-2/m-p/2228267#M27019

[gg30340]

See message 94

https://community.bt.com/t5/BT-Devices/Issues-post-firmware-upgrade-home-hub-2/td-p/2225699/page/10

It is now thought but yet to be confirmed that Smart Set Up is turned off by default.

[cmcc]

until the band splitting in to 2 distinct networks comes back to the firmware - it is not a usable device(for me at least)

[VeteranISPUser]

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@cmccwrote:
until the band splitting in to 2 distinct networks comes back to the firmware - it is not a usable device(for me at least)

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Hi @cmcc   The Smart Hub 2 has never had band splitting.