Smart Hub 2 Wi Fi devices are dropping connection and reconnecting

[cmcc]

That's exactly my point.  SH1 had it, SH2 does not - that is literally my point 🙄

[stevebrass]

I use a mesh system connected to my SH2. I am on the 33 version firmware with no change in performance. 

I have checked and smart set up is off on the SH2. 

When I did use the SH2 (on the 31 firmware) with no mesh system attached I did have problems. I solved these by disabling smart set up, only using 2.4 g wireless and selecting Wi-Fi mode 2. 

Given smart set up is disabled the other two options might be worth trying. 

[VeteranISPUser]

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@cmccwrote:

That's exactly my point.  SH1 had it, SH2 does not - that is literally my point 🙄

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Hi @cmcc   Apologies,  you said "comes back to the firmware". As it has never been in the SH2 firmware, how can it come back? 

[YorkieBar]

I use a mesh system connected to my SH2. I am on the 33 version firmware with no change in performance.

@stevebrass  Which mesh system are you using? I'm considering using a totally separate solution for the WiFi like a mesh system connected by ethernet to the Smart Hub 2, then disabling the SH2 WiFi functionality. We have a  lot of smart devices and need reliable WiFi.

[stevebrass]

I use Netgear Orbi. 

[windcol]

Have just checked my sh2 and setup is shown as "Off".

If the problem lies in coding loop of 5ghz channel causing the dropouts then it must be a reasonable easy fix for a firmware upgrade (see other posts this subject) Why do we all have to go to BT's Mesh system or purchase more hardware to fix a problem created by BT themselves on equipment We are all paying good money for already?

Get your backside back to the office and fix this BT.

[pmosb]

I concur:

SH2, smart setup off, Mode 2, 2.4GHz off v31 and the droppouts reduced significantly.

v33 just updated. Same as v31, although I am seeing a few signs of slow down of speed.  

[hammerjeff67]

I’m suffering the same problem,currently on mode 1,what’s the difference if I switch to mode 2 overall.

[pmosb]

Mode 2 appears in practice not to have a detrimental effect. BT support couldn’t explain difference.   I believe the switching off of 2.4Ghz was the real answer to the wifi dropping. 

[hammerjeff67]

Unfortunately I have Sky Q which connects to the main box via 2.4 ghz so cannot turn it off.Oh we’ll.