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Mairi21
Beginner

on ‎29-04-2021 19h51

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Message 1 of 2

Smart Hub 2 is flashing purple but all the wires are plugged in

I am having an issue where it is flashing purple, the website told me to check the internet connection which I have done. It then told me to text FAULt and the number of my phone line (I gave the number on the e-mail BT sent me) but they told me the number doesn’t exist and they couldn’t help me further . Have now been letting phone ring out for 30 mins to talk to a person - not impressed with BT so far...

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imjolly
Distinguished Sage
Distinguished Sage

on ‎29-04-2021 20h03

752 Views
Message 2 of 2

Re: Smart Hub 2 is flashing purple but all the wires are plugged in

Do you have a dial tone on your landline?  If so dial.17070 option 2  should be silent and best with corded phone



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