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MCG65
Aspiring Contributor

on ‎10-03-2021 14h47

1,271 Views
Message 1 of 5

Smart Hub 2 wifi issue

I am trying to set up an Android TV box. When I connect it to my BT Smart Hub 2's wifi, it shows good signal strength, but it cannot connect to the internet. If I choose to connect to BT WiFi instead of my main network, however, the box can connect to the internet.

I have tried switching off the 5 GHz network in the Smart Hub but that didn't help.

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎10-03-2021 15h21

1,263 Views
Message 2 of 5

Re: Smart Hub 2 wifi issue

have you turned off smart setup in hub manager



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MCG65
Aspiring Contributor

‎10-03-2021 15h46 - edited ‎10-03-2021 16h41

1,252 Views
Message 3 of 5

Re: Smart Hub 2 wifi issue

Yes, I turned Smart Setup off when I received the hub. I have checked just in case but it is still off.

EDIT: Tried restarting the Hub - didn't do any good, though the TV box now says the signal is "Excellent"

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MCG65
Aspiring Contributor

‎11-03-2021 15h02 - edited ‎11-03-2021 15h04

1,204 Views
Message 4 of 5

Re: Smart Hub 2 wifi issue

Today I managed to do what I should have done sooner and tried the box out on a different wifi network, one which doesn't use a Smart Hub, and it worked perfectly, confirming that the problem is definitely with the Smart Hub 2.

This seems odd to me, since there are 4 other Android devices in our house all of which work fine with the Smart Hub 2.

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MCG65
Aspiring Contributor

on ‎24-03-2021 18h41

1,111 Views
Message 5 of 5

Re: Smart Hub 2 wifi issue

The answer to this issue turned out to be not what I expected.

I phoned BT, and a very helpful BT employee went over all the settings etc. with me then surprised me no end by saying that BT blocked certain IPTV devices.... not what I thought I would hear!

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