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cinwa
Beginner

on ‎19-12-2020 18h34

1,356 Views
Message 1 of 7

Smarthub 2 in solid orange and no one in BT is picking up the call

I plugged into the exactly same port as the previous tenant, tried to reset the Smarthub and the openreach modem, but it's still solid orange showing on the Smarthub. What can I do about it?

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6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage

on ‎19-12-2020 18h54

1,344 Views
Message 2 of 7

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

Do yòu have something like this

ONT fttp_small_ont_2019.jpg

Do you have a broadband package from BT.  Do you have a dial tone on your phone



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cinwa
Beginner

on ‎19-12-2020 19h16

1,331 Views
Message 3 of 7

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

no, i have the smarthub 2
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cinwa
Beginner

on ‎19-12-2020 19h22

1,326 Views
Message 4 of 7

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

and the "openreach" modem seems to be built in in the building, but doesn't looks like this one
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Anonymous
Not applicable

on ‎19-12-2020 19h42

1,318 Views
Message 5 of 7

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

Did the previous tenant cancel the service?

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imjolly
Distinguished Sage
Distinguished Sage

‎19-12-2020 19h50 - edited ‎19-12-2020 19h52

1,306 Views
Message 6 of 7

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

Unless your landlord provides free broadband you will need a broadband package from an ISP unless you have one. How did you get a hub.  Were/are you a BT broadband customer?



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Anonymous
Not applicable

on ‎19-12-2020 19h53

1,303 Views
Message 7 of 7

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

This is a bit of an old thread but may still be relevant.

https://community.bt.com/t5/BT-Fibre-broadband/Fttp-previous-tenant-not-cancelled/td-p/1947855

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