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deldridge
Aspiring Contributor

on ‎23-01-2021 14h56

1,292 Views
Message 1 of 5

Smarthub2 not working with windows 10

Hi

We have just upgraded our ultrafast hub to a smart hub 2. Everything works except our windows 10 machine. It will connect fine and open some websites eg google. But it won’t open others eg bt.com. 

When I check the network settings I seem to see ipv6 connectivity as internet but ipv4 connectivity as no internet. I’ve tried flushing dns etc. 

Any ideas? We’ve switched back to the ultrafast hub for now as the windows machine is the one my youngest son does his school work on. 

many thanks

David 

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎23-01-2021 15h05

1,284 Views
Message 2 of 5

Re: Smarthub2 not working with windows 10

have you turned of smart setup  

Turn Off smart setup

 

 

 

 

 

 

 

 

 

 

 



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deldridge
Aspiring Contributor

on ‎23-01-2021 15h40

1,273 Views
Message 3 of 5

Re: Smarthub2 not working with windows 10

Yep turned off smart setup...

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licquorice
Distinguished Sage
Distinguished Sage

on ‎23-01-2021 15h49

1,265 Views
Message 4 of 5

Re: Smarthub2 not working with windows 10

Disable and then enable your network adaptor.

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deldridge
Aspiring Contributor

on ‎23-01-2021 17h57

1,249 Views
Message 5 of 5

Re: Smarthub2 not working with windows 10

Yep tried disabling and enabling the network adaptor. Also flushing dns and tried setting a dns server from the computer. None of which helped unfortunately. 

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