Sold new agrement without canceling previous one

[TuncBozkurt]

I have moved out the new adress and BT sales person called me and he said that they are not able to move out to new adress my business BT account so they said I should sign new agrement and I am sure he said me that there will not extra charges and now BT sold me new agreement without canceling my previous agrement. So they are charging me double price for my business BT account.What the .... BT!!!!! 10 days ago I applied to resolve my issue however they are lying me over the phone. I will make a complaint to ombdusman this is because 10 days already passed and there is no notification by BT.

[gg30340 · Accepted solution]

This the BT Residential forum.

If you are a business user you will need to post on the BT Business forum as nobody on this forum will be able to assist you.

Home - BT Business Community Forum

[Keith_Beddoe]

@TuncBozkurt 

This is the BT Residential forum and cannot help with BT Business accounts.

As  business user, you will need to post on the business forum.

https://business.forums.bt.com/

[TuncBozkurt]

Thank you but its not working for example the posts are so old years

[gg30340]

---

@TuncBozkurt wrote:
Thank you but its not working for example the posts are so old years

---

That may be the case however it still doesn't change the fact that this forum can not help you. 

You will need to call BT Business 0845 600 6156 and ask them to sort out the problem.