Re: Speed dropped after fault repaired.

Jon_S1 · ‎03-10-2021

Hello Everyone,

Last December I had to report a fault as our broadband kept disconnecting. The engineer repaired several corroded connections between my house and the cab and also replaced something in the cab itself.

Since then our download speed has dropped from 32-36mb to 25-27mb. I know that isn't much of a difference but after having the work done I would have expected the speed to rise rather than fall.

I've read about line profile reset's, is there a way I can get one initiated?

Thanks in advance.

imjolly · ‎03-10-2021

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

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Jon_S1 · ‎03-10-2021

Jon_S1 · ‎03-10-2021

I don't have a corded phone but after "quiet line test" is a faint burst of static on the line, nothing horrendous.

imjolly · ‎03-10-2021

Any line noise is a problem. I would check from the test socket which is behind the master socket faceplate and if still static noise then report phone fault to 151

Looking at your stats your actual connection speed is at the max attainable speed leaving no scope for increase. Are you currently using the test socket to see if that helps speed

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Jon_S1 · ‎03-10-2021

The HH6 is connected using the rj11 socket on the master faceplate. To use the test socket I would need a filter, sadly I do not have one to hand. I think it best if I find a corded handset to do the line test with before going any further. I do not have one in the house so this will take some time to sort out.

Thank you for your prompt replies.