Hi all. Have had infinity then fibre1 package with BT for couple of years. After a frustrating start when it took up to 4 weeks to get reliable connection (with 5 different engineer visiting and finally some "guddling" in a manhole cover in street outside house and suggestions of wiring issues, not at cabinet), I've had good speed and reliability , routinely up in the high 50 MBpss
About 2 weeks ago that changed. Started getting "connection not available" dropouts on streaming TV, and incredibly slow page connections. Both PC Wired direct to router and wifi giving similar esults. Particulalry noticeable almost by clockwork at 20.30 each night, but often in morning too. Sometimes speedtests (BT or third party show 60MBPs, often 20-30, sometimes 9, and often "connection not possible timeouts- its incredibly variable.
Screenshots of HH/ Speedcheck / BB details be;ow. Using speedcheck on My BT gives a "speed looks low from exchange to router," but when I try to raise the fault online the obligatory additional diagnostics prior to submission report "performance is normal" and cease the fault raising.
Real question is how best to get this diagnosed/ fixed - I'm getting the failures to register fault as described above and chat option full/unavailable very time I try. Is it simply take time off work, dial up to be told to do all the checks yet again?
Product name:
BT Hub 6A
Serial number:
Firmware version:
SG4B1000E020
Firmware updated:
30-Mar-202
Board version:
1.0
Gui version:
1.115.0
DSL uptime:
2 Days, 12 Hours 48 Minutes 9 Seconds
Data rate:
20.00 Mbps / 73.14 Mbps
Maximum data rate:
21206 / 73383
Noise margin:
6.1 dB / 3.1 dB
Line attenuation:
29.2 dB
Signal attenuation:
18.1 dB / 29.2 dB
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
4 GB Uploaded / 30 GB Downloaded
Broadband username:
bthomehub@btbroadband.com
BT Wi-fi:
Active
2.4 GHz wireless network name:
2.4 GHz wireless channel:
Smart (Channel 11)
5 GHz wireless network name:
5 GHz wireless channel:
Smart (Channel 40)
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 1
Firewall:
On
MAC address:
B8:D9:4D:25:38:17
Software variant:
-
Boot loader:
7.33.1
