Sudden drop of internet using ASUS router

[busterboy1]

@AJC0299 

I think you have found your problem 😉

[pippincp]

You'll  end up being given a BT Hub.  Should've got a DSL router from ASUS.

[AJC0299]

That’s what I’m doing, have an asus dsl ac68u ac1900 coming Wednesday.

[AJC0299]

 

Well I received the router, set up as VDSL with all the correct settings but still no internet. I can see that it’s connected and getting/sending packets but no internet connection.

Question is if it’s not their modem issue and i have a DSL connection without internet then would that be an issue their end? Should I ask them to retest the line or is there anything else I should be asking them to check? Or in the end do i just have to wait until Sunday for their engineer to turn up. Only trying to fix myself as can log in to work from home. Thanks 

[TimCurtis]

@AJC0299 

Well that's not an Asus is it.

As you're connecting to the internet but not logging on into BT's network it's likely a username / password issue. You should be using bthomehub@btbroadband.com and BT .

Anything in the log that might help us?

[licquorice]

---

@TimCurtis wrote:

@AJC0299 

Well that's not an Asus is it.

---

Nope it's a TP Link.

Did you enter the VLAN Id as101?

[AJC0299]

Hey both, the Asus I was getting got lost in transport?!?! Decided to drive to Argos and got the TP-Link AC 2800, used the correct settings VDSL as per the pic.

Also removed the faceplate and used a splitter on the test socket to try that way.

 

[AJC0299]

If that picture isn’t clear I’m using the usual bthomehub@btbroadband.com with password BT and vlan Id 101

Also looked up my cabinet number and there are no issues there.

[licquorice]

If you dial 17070 do you get the correct number read back to you to check you don't have a crossed line.

[AJC0299]

Unfortunately I have never used the land line or have a phone as have never needed to, knew about this test but unable to perform. Will quickly post my system log and thanks again for you all replying to my issue.