Switch to BT resulted in 10mbps loss in download sync speed

[JMW1967]

Hi

We foolishly fell for Vodafone’s cheaper fibre option and moved away from BT. During the 14 day cancellation period we cancelled as every night speeds would drop to 1-5 mbps rendering Netflix unwatchable. This is a well-documented problem that I had no interest in dealing with. 

However on our return to BT (no engineer visit for either switch) we have lost a large chunk of our download sync speed.  We synced at 47 on the old BT and the Vodafone, but now on 37. I am using the same TP Link router I used prior to the switch.

Is there any way of getting that back? Will DLM adjust it over time?

Thanks

Jeff

[pippincp]

It should adjust in the next few days.

[imjolly]

can you post router stats and also dslchecker results - leave exchange and cab

https://www.broadbandchecker.btwholesale.com/#/ADSL

[JMW1967]

Hello

Thanks for the quick responses.

Attached are the router stats and dsl checker results.

Any ideas?

Thanks

Jeff 

[imjolly]

Could you check MYBT and see what package you are on - fibre 1 or essential

[JMW1967]

Hi

Fibre 1.

Thanks

Jeff 

[pippincp]

Check for noise on your line, 17070 option 2, best with corded phone. Any noise report a phone line fault not broadband.

[imjolly]

The dsl uptime is only 3 days is that when you originally connected router or has router been dropping connection or have you been resetting router to try and improve speed or a combination of them?

[JMW1967]

Hi

Don't have a corded phone, but my BT branded cordless phone does sound a little crackly.

I'll file a fault, thanks!

Jeff

[JMW1967]

Hi

After poor connection speed with the Hub I reconnected my TP Link (5 days ago or so). One overnight drop 3 days ago as you can see and has been connected ever since. 

I have deliberately not kept resetting router as I know that drives DLM crazy and is more harmful than good!

I will file the line fault and see what happens. Anything else I can try?

Thanks

Jeff