Temporarily turn off parental controls... no longer works

[cordycordy]

Hi all, 

I have lost the feature to turn off Parental Controls temporarily (for one hour).

If I try to access a blocked website, I just get a 'Forbidden' message with no further options. 

I can still turn off Parental Controls by fully logging in etc, although the original feature worked well.

Any ideas?

Thanks all

[DavidM]

Hi @cordycordy and welcome back. 

Thanks for posting about the parental controls, sorry you're having problems with it. We'll need to take a closer look at this for you so I'll drop you a private message now so you can get in touch.

Cheers

David

[cordycordy]

Hi all, 

Reposting this...

I have lost the feature to turn off BT Parental Controls temporarily (for one hour). If I try to access a blocked website, I just get an 'Error 403 Forbidden' message with no further options. I can still turn off Parental Controls by fully logging in etc, although the original feature worked well. Any ideas? Thanks all

I had a call from BT who  were as perplexed as I am - they suggested it could be a popup/ad blocker - I've checked all that, still no luck. I've also gone back to factory settings on my hub. 

FYI, if I connect to open BTWi-Fi (rather than my usual hub connection), it works fine.

I have the same issue with multiple devices and multiple browsers. I've tried to see if there is a setting in my Smart Hub Manager settings, although again no luck. It's not a major issue... but niggling!

Thanks all

[cordycordy]

Hi all,

Reposting this as still not resolved...

I have lost the feature to turn off BT Parental Controls temporarily (for one hour). If I try to access a blocked website, I just get an 'Error 403 Forbidden' message with no further options. I can still turn off Parental Controls by fully logging in etc, although the original feature worked well. 

I had a call from BT who were as perplexed as I am - they suggested it could be a popup/ad blocker - I've checked all that, still no luck. I've also gone back to factory settings on my hub.

FYI, if I connect to open BTWi-Fi (rather than my usual hub connection), it works fine.
I have the same issue with multiple devices and multiple browsers. I've tried to see if there is a setting in my Smart Hub Manager settings, although again no luck. It's not a major issue... but niggling!

Thanks

[JohnC2]

Hi @cordycordy  welcome back and sorry that the fault with the Parental Controls has not been fixed for you. We do send these cases to a specialist offline team. I've sent you a Private Message so you get back in touch with us and we'll check to see what has happened to your previous complaint.

cheers

John