THIS IS EVERY DAY ALL DAY. please please help as we are losing the will to live. It's impossible to play any games and it is genuinely depressing to deal with this. For over a year and a half now the internet has been horrendous. I am on Powerline Adapters and have connected via ethernet and wifi all still the same problem. All devices show the same similar ping test results. I have rung BT 4-5 times regarding this issue and all I ever get is "we don't know how to fix ping." or in the nicest way possible "As long as you are getting your speeds we don't give a rats **bleep** about you and don't have to do **bleep**." We have tried so many things. DNS codes, VPN's, and we finally had the contact ending. Great news we can finally leave. Oh no, we were heavily misinformed and told that within two weeks we were eligible for 87mbps. We were told that this would 10000% fix any issues we were having and if it was not available on the 14th day we were to cancel our contract. The 14th day no change. We ring up and they are 100000% sure that it will be available in the next 2-3 days. We are now stuck still with 27mbps. HUGE ping spikes and not able to watch movies on the TV upstairs gaming is unplayable so I haven't been able to stream in so long. Please someone spend some time with me and direct me through a fix or a free way of leaving this horse**bleep** company.
