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ClaireW
Beginner

on ‎21-11-2020 23h45

933 Views
Message 1 of 2

Topcashback missing claim is still waiting for response

I have purchased the BT Fibre 2 package from October 2020 via the cashback link from TopCashback website. Somehow they didn’t track it so I lodged a claim. It has been almost two months since I lodged that claim and now it shows that it is still waiting for retailer’s response. It is supposed to be £110.50 cashback and I wonder if anyone from the team could help me look into it? Thanks

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1 REPLY 1
JohnC2
Moderator-Retired

on ‎23-11-2020 10h07

887 Views
Message 2 of 2

Re: Topcashback missing claim is still waiting for response

Hi @ClaireW welcome to the forum and sorry you have not received your cashback yet. It can take a few months for cashback queries to be resolved. As you have already raised this with TCB I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to check on this for you.

Cheers

John

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