True key - expired?

[RIC9380]

I've had this problem too.  I followed the suggested steps but it says my master password is invalid (set 4 years ago so cannot now remember it).  If I click on "Forgotten Password" it just asks me to sign in again!!  I've been going around in circles now for an hour.  Help please 🙂 

[Dandy2365]

It’s not letting me add any more logins

[DavidM]

Hi @RIC9380 , @Dandy2365 and @NigelFRE,

Thanks all for posting about the True Key expiry. I’m sorry you’re having problems. We’d like to take a closer look at this for you so I’ll drop you all a private message so you can get in touch.

Cheers

David

[NigelFRE]

Guys, I suggest you check your True Key account again if you haven't already done so today.  Mine has switched back to PREMIUM.

[kmoore]

I have the same issue as everyone else, tried reactivating, no joy. McAfee gave me a number but no options for security software related help etc.

[DavidM]

Hi @kmoore,

I'll drop you a private message so you can get in touch also.

Cheers

David

[Dandy2365]

Mine also. Just checked it now and it has reverted to Premium

[DavidM]

Thanks for letting me know @Dandy2365.

Cheers

David

[SConnell]

I'm having the same problem, despite entering the activation code, it still is showing Freemium, after restarting a few times plus restarting my PC.

I followed yoursuggestion, but on the PC app, I had to go to my Name in TrueKey not in Settings to enter the code in the Subscription Status.  It didn't work anyway.  Any suggestions?  Thank you