Hi over the last few months I've been getting the following error message when trying to do a speed test on my Smart Hub2:
" We couldn't test your speed. We can't see your Hub online so we're not able to run a speedtest for you at the moment." This is on a full fibre (FTTP) connection. I have done the "disconnect and power down the ONT and Hub for five minutes" routine several times.
My speeds are below the minimum guarantee and have been for well over a year, despite an engineer visit and him saying that "Your profile is mismatched between Openreach and BT, you should be be able to get a gig here" after doing my line speed test.
