Unable to get through to FTTP support

[cwuk100]

So currently showing LOS as red light on FTTP Modem, been trying to get through to BT support for about 3 hours now on and off..... how is this acceptable? Tried the app and tells me they are working on the network and give it 24 hrs... not acceptable.... working from home and they have not even sent out a 4g modem to cover me while its down. This is shocking, other people on FTTP in the local area are fine....

Whats going on BT?

[imjolly]

do you have the Halo add-on with your broadband package

if openreach are working on the problem then no sure what more you expect openreach can do

[cwuk100]

So, I dont know if they are working on anything... it give me a generic message, does not raise a support ticket in my account.

If they are working on something I would expect to be notified before disconnecting me....

Yes I do have Halo, and would of expected if it was planned works they sent out a device to keep my connected...

Communication is the key, and being a communications company thought it would be a priority....

Chris

[imjolly]

you need to remember any work on the phone line is done by openreach not by BT Retail who are an ISP just like SKY and TT.  openreach will not consult before do remedial work on the lines

if you have Halo add-on then you need to contact BT and because you have no broadband then request the 4g hub

0800800150 from mobile

[cwuk100]

I understand that, and have spent nearly 3 hours trying to get through to BT!

[cwuk100]

I also work for a ISP, and when our telcoms partner is planning on doing works they notify us to notify our customers.....