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Message 1 of 18

Unable to open apps on phone

Hi I hope someone can help. Recently on my partners  samsung phone he can not open bbc apps or aol app. When he uses it outside on mobile data it works It is just a problem at home when using B T wifi. I have tried cleaning cache etc. Switching internet on and off etc. Any suggestions please 

 

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Message 2 of 18

Re: Unable to open apps on phone

Check that web protect is switched off in MYBT



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Message 3 of 18

Re: Unable to open apps on phone

Thanks I will take a look at that 

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Message 4 of 18

Re: Unable to open apps on phone

Hi I have just tried and switched it off . Unfortunately it didnt make any difference. Thanks for your help
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Message 5 of 18

Re: Unable to open apps on phone

When you say "can not open", what happens when you try? Do you see an error? Or does the app just immediately quit?
Google released a broken system component a couple of days ago that kills many apps out there (causes them to immediately crash on start).
Go into Play Store and check for updates - install anything shown (and definitely the Webview and/or Chrome updates) and this should fix it.
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Message 6 of 18

Re: Unable to open apps on phone

Hi Thankyou for your suggestions. The app eg BBC news just goes to open first page then does nothing. I went on play store updates which it says it's on auto update .I updated anyway but still hasn't fixed the issue. I find it strange the apps work when using mobile data. Very confused.Thanks again 

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Message 7 of 18

Re: Unable to open apps on phone

Hi 

I am still having the same issue ..cant get aol and bbc apps to open on mobile when using Bt  internet.  Just checked and it works fine on Data roaming..

Very confused. Any more suggestions would be appreciated.  Thanks

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Message 8 of 18

Re: Unable to open apps on phone

What about opening a web browser on his device when you're connected to wifi? Are you able to view the BBC web site in it?
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Message 9 of 18

Re: Unable to open apps on phone

Hi thanks for your message. I have tried to google bbc sport and aol and it wont open.

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Message 10 of 18

Re: Unable to open apps on phone

What happens? What error do you see? If you open the internet browser (e.g. Chrome) and try to go to www.bbc.co.uk what happens?
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