Unable to open apps on phone

[Kaz1962]

Hi 

When I try in google the page just doesnt open.  I have just gone on Chrome as you suggested and it says

This site can't be reached

Thanks for helping. 

I have my phone and have no issues..its just my partners mobile..

[DarrenDev]

Sounds like something broken with the WiFi settings on that device. I'd suggest forgetting the WiFi network first and then reconnecting.

If that still doesn't sort it then look for any app that could be manipulating the connection - e.g. a VPN.

[Kaz1962]

Thanks I tried the wifi forgetting but still doesnt work
Sorry I dont know vpn app ? Not very tech minded. Thanks for your help

[Kaz1962]

Just found on settings

..no vpns 

[DarrenDev]

What is the make and model of the device?

Also, could you try going to neverssl.com in the web browser, in case it's just secure sites that are failing.

[Kaz1962]

That website wouldn't open.
Samsung galaxy j5
It's strange it works on mobile data.
Thanks

[DarrenDev]

That phone has a number of features that could cause issues with WiFi - you could try googling for help with it.

The only other suggestions I have left are:

* check the time and date on the phone - if they're incorrect, it can cause key communications to fail

* try a factory reset of the phone. If it has something installed that is causing the issue, this will clear it. Don't forget to back up and important files first.

[Kaz1962]

Thanks for all your help..very much appreciated. I will let you know if I fix the problem Thanks again