Upgrade from Fibre 100 to Fibre 250 - no change

[tnjrad]

When I logged on today to see my bill there was the offer to upgrade my service from Fibre 100 to Fibre 250 with speeds of upto 220Mb/s. I thought I would do this for the extra speed and signed up. Within 30 minutes the broadband circuit went down and restarted. Prior to the upgrade I have had 29/159Mb/s for many months and after the upgrade I have exactly the same speed. Have I missed something here as the line speed is in spec for both Fibre 100 and Fibre 250, but I would have expected an increase with the upgrade?

[yorkspark]

Enter phone number here :- https://www.broadbandchecker.btwholesale.com/#/ADSL and post results minus your phone number.

It could be your line is already at its max capability and cannot support fibre 250

[tnjrad]

Does this help?

[pippincp]

That doesn't help as it doesn't show if you have FTTP or G.Fast. Give the FTTP team a ring, they will advise you.0800 587 4787

[tnjrad]

As far as I am aware Fibre 100 and Fibre 250 are both GFast and FullFibre 500 and FullFibre 900 are FTTP.

[brookheather]

It clearly shows the OP has G.fast - FTTP is not available.

[Geoff765]

Full Fibre 100 is available of FTTP.