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GrantC1990
Beginner

on ‎13-04-2021 16h30

720 Views
Message 1 of 2

Video call traffic shaping?

Hey everyone, I’ve been working from home since last year and like many others doing tons of video calls. My connection is usually rock steady (on Wifi, usually around 170/50 down/up), but the moment I start a video call the video looks as if I’m on a dial-up modem, voices cut out and become garbled. Is there traffic shaping employed? Is there a setting in the router I can change to prioritise video calls?

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1 REPLY 1
Stu_H
Aspiring Expert

on ‎17-04-2021 8h25

678 Views
Message 2 of 2

Re: Video call traffic shaping?

Could be a few issues but all routers use what’s called WMM which has 4 options and most don’t allow alteration unless you have a more complex router.

is it just one device that struggles?

Is there any type of QoS on?

If connected via WiFi are you using the 5Ghz channel?

Whats the setup, is it BT or third party router?

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