Wanting to find out?

[thehypnootoad2]

We have just gone with BT live today and was quoted 50 down 10up (that was only package could select)but what is odd is sky and sse our last two providers got around 65down and 18 up. Done a speedtest today and capped at 50 down and 10 up, was hoping this would be a minimum speed and would get what we did with our past providers same line to same cabinet could some one please explain what is going on thank you.

[garybs29]

What package are you on with BT? If it's F1 it will be capped at that speed. Can you also post the results from the below checker (remember to remove phone number before posting)

https://www.broadbandchecker.btwholesale.com/#/ADSL

[imjolly]

enter your address and post results  not as accurate as phone number but your new BT number will not work for a few days

https://www.broadbandchecker.btwholesale.com/#/ADSL

[thehypnootoad2]

 

[imjolly]

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Checker suggest range 70-53mb

Someone may then be able to offer help/assistance/suggestions to your problem

[garybs29]

Also please confirm what BT package you have, I suspect it's only fibre 1 based on what you've said earlier

[thehypnootoad2]

Was that one as it would not allow me to select any other package saying I could only get those speeds but as the picture shows its 70 meg

[garybs29]

Yes the picture shows what's available but Fibre 1 is capped @ 55 max so if you're on that you'll be capped

[licquorice]

BT seem to be overly conservative with which packages they offer, I guess they have received too many complaints from folks paying for fibre 2 speeds when they had absolutely no chance of getting them.

[thehypnootoad2]

Thank you for quick reply will upload little bit later as kids are online and currently got eci modem with Netgear Rax120.