Website pages note loading when connected to internet via BT (SOLVED)

[Media]

Our entire family connected to the internet via wi-fi through a TP-link modem.

Recently I discovered that I could not navigate through a particular website hosting companies  site  because one of the pages would not open.

However when I connected  either machine to the internet  via 4G  the page concerned loaded .

By trawling a number of  forums it was suggested by people with similar issues changed the  DNS server .
In the case of my mac this easily done by going to system preferences , network , advance then DNS.

I selected Google's public DNS server  which has a ip of 8.8.8.8 and saved the changes and lo and behold the page now loads .

I hope this helps those struggling with this issue .

It is a pity these sort of issues  and the resolutions are not added to a faults solving flow chart at BT support 

[Keith_Beddoe]

@Media 

If you are using a TP Link router, then its possible to change the DNS setting on that, so you would not have to change it on each device.

Bear in mind, that both BT Web Protect and BT Parental controls will not work unless if you use different DNS settings. Its most likely that one of those, which was stopping the pages loading.