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Message 1 of 3

What is my connection account?

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Hello.

I've recently purchased a TP-Link Archer 600 to replace my BT Hub due to the hub always giving me varied broadband speeds after each restart of the Hub (sometimes as low as 2.2Mbps constant and sometimes as high as 2.8 and even 3.0Mbps) so I decided I should try and change it.

While configuring my TP-Link modem it asked me for a username, password and to confirm password. I tried admin, admin and admin along with the admin password for my BT Hub and nothing worked, the setup always failed.

I asked my boss who is quite skilled in IT of he knows why I can't set up my router and he said that the username and password is something called a "Connectivity account" or something like that which I can only get if I ask BT to provide it if I chose to use my own hardware.

Is there a way for me to find out my connection username and password without having to call?

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Message 2 of 3

Re: What is my connection account?

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@RemiAndreiStanila 

username of bthomehub@btbroadband.com

Password BT

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Message 3 of 3

Re: What is my connection account?

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Thank you! It worked ^_^

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