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Malek988
Beginner

on ‎14-07-2020 22h30

2,331 Views
Message 1 of 3

Why can i not upgrade to FTTP?

Openreach recently installed the new cabling for FTTP a few months ago. When I try and upgrade from 'MyBT' I get the following message 

Sorry…

We're unable to place your order. Please login to see your BT TV & BT Sport options.

 

If I act as if I am a new customer it lets me past this stage. Anyone any idea?

 

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎14-07-2020 22h45

2,320 Views
Message 2 of 3

Re: Why can i not upgrade to FTTP?

Phone the FTTP TEAM and see what they say 08005874787



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j0hn83
Contributor

on ‎14-07-2020 22h46

2,320 Views
Message 3 of 3

Re: Why can i not upgrade to FTTP?

Sometimes it can be a few months from OpenReach installing the FTTP hardware before they start accepting orders.

Have you checked your address on https://www.openreach.com/ to see if it is available to order?

 

A more definitive check is entering your phone number in to https://www.broadbandchecker.btwholesale.com/#/ADSL and look for WBC FTTP showing "Available".

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