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rosschapman30
Beginner

on ‎22-08-2021 14h06

4,218 Views
Message 1 of 13

WiFi Disc disconnecting

Hi, I know this has been asked plenty of times before but I cannot for the life of me get my WiFi discs to stay connected. I have 2 discs and a smart hub 2, both discs were set up as per the instructions. Both discs are probably 5 metres from the hub and they keep disconnecting. They will stay connected for a while then the light flashes red, sometimes it is resolved by turning the disc off and back on but this shouldn't be the solution. I also have the hybrid connect box and it loses connection to the hub and it's only 3 metres away. I am paying a lot of money for am unreliable connection. I've tried resetting everything multiple times and it doesn't work  Can anybody help at all?

0 Ratings
12 REPLIES 12
Earthling
Aspiring Expert

on ‎22-08-2021 19h40

4,191 Views
Message 2 of 13

Re: WiFi Disc disconnecting

I have SH2 with Fibre 2 and  whole home wfi.  No problems initially but my laptop has been having 2-3 wifi disconnections a day more recently.  It connects to the black disc just 4 ft away.  Seeing endless advice on here to switch smart setup off I thought I would try it.  It's early days yet but no disconnections in last 48 hours.

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rosschapman30
Beginner

‎22-08-2021 21h08 - edited ‎22-08-2021 21h09

4,174 Views
Message 3 of 13

Re: WiFi Disc disconnecting

Thanks for your reply. Stupid question but how do I turn the smart setup off and then go about connecting the discs to the hub?

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Earthling
Aspiring Expert

on ‎22-08-2021 21h17

4,167 Views
Message 4 of 13

Re: WiFi Disc disconnecting

There is a Smart Setup button in the SH Manager.  It stayed connected when I turned it off and has reconnected automatically on subsequent restarts.

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rosschapman30
Beginner

on ‎22-08-2021 22h05

4,147 Views
Message 5 of 13

Re: WiFi Disc disconnecting

Thanks again for replying. I've opened the smart hub manager but there is no smart setup option, I've googled to see where it should be but it doesn't appear on my page.
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Earthling
Aspiring Expert

on ‎22-08-2021 22h16

4,143 Views
Message 6 of 13

Re: WiFi Disc disconnecting

Earthling_0-1629666897978.png

 

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rosschapman30
Beginner

on ‎22-08-2021 22h29

4,131 Views
Message 7 of 13

Re: WiFi Disc disconnecting

I have all those options apart from the smart setup tab. Does it make any difference that I'm accessing the page from my phone?
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Earthling
Aspiring Expert

on ‎22-08-2021 22h38

4,127 Views
Message 8 of 13

Re: WiFi Disc disconnecting

Looks like that's the problem, it doesn't appear on my Android phone.  There must be a way around but I can't see it.

0 Ratings
rosschapman30
Beginner

on ‎23-08-2021 6h21

4,096 Views
Message 9 of 13

Re: WiFi Disc disconnecting

I've found it using my laptop. Do I now plug the discs back in to the hub to reset them or should they reconnect themselves? Thanks for your help
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Earthling
Aspiring Expert

on ‎23-08-2021 9h33

4,088 Views
Message 10 of 13

Re: WiFi Disc disconnecting

I didn't have to do anything other than turn smart setup off - everything continued working and has done since.  No more wifi disconnects.

0 Ratings