WiFi disconnects when phone rings

[Rachael1980]

Thank you 

[Rachael1980]

Thank you. My parents are getting on now and they just want to browse the internet and catch up on tv programmes without the WiFi constantly disconnecting. I got their smart tv connected to the WiFi today when I was visiting them by pressing the wps button on the router but after I left the WiFi disconnected from the tv even although the house phone hadn’t rang. Going in to the tv settings to reconnect it by pressing the wps button on the router is too complicated for them. 

God help me if I ever have to work from there as it would be useless if it keeps disconnecting all day!

My brother and wife live through the wall from them and they don’t have the issues that my parents have. At one point BT said it’s because it’s an old building and has thick walls…

[imjolly]

you really need to find out if it is just the wifi that is dropping or is the wifi dropping because the hub is dropping internet connection   no point trying to change until you find out

[Rachael1980]

Thank you 

[Rachael1980]

I just spoke to my parents and they’ve given up with BT now and just want to pay someone to come out and look at it. Do you know of anyone in the Renfrewshire area who could help them? 

[imjolly]

the problem is you do not know what the problem is whether it is just a wifi problem or whether it is a connection problem and will need openreach.  as parents when wifi drops does the hub colour change from blue to another colour?

did your brother find out which master socket your parents have in their home?

[TimCurtis]

@Rachael1980 

As @imjolly says you don't really know what the problem is and there's a fair chance that it's not BT's fault so switching to another provider won't necessarily solve the problem.

[Rachael1980]

I’m trying so hard to help them but not getting much back from them or my brother and BT business won’t help me as I’m not on the account which needs approval from my brother (who I can’t get hold of) 

So even if they got some specialist out they’d still need BT to look at? 

Thanks 

[imjolly]

you would still need openreach whichever ISP your parents have if problem to do with connection

as I have posted if the hub drops internet connection then your parents wifi will drop but the problem may  not be with the wifi but with the internet connection.  the best obvious sign is when the drop happens does the hub light change colour

[Irish-Lynda]

The first phone socket in the house that the outside phone line connects to is the Master Socket.

Any other sockets in the house will be wired into this Master Socket.

If the Master Socket only has one plug socket in it, then you need to fit a little adaptor (filter), so the adaptor (filter) fits into the Master Socket and the phone plugs into the adaptor.

You need the adaptor because the phone line into the house carries 2 signals, a really high pitched one that the computer uses, and a lower pitched one that carries the telephone conversation. 

The adaptor (filter) keeps them separate so the telephone conversation doesn't interfere with the signal the computer uses.

As all the other phone sockets in the house connect to the Master Socket, then each of those other phone sockets needs the adaptor fitted in the same way you use it at the Master Socket.

If the Master Socket has two sockets on it, they will be marked computer or telephone and you plug the Router into Computer and the telephone into telephone and the Adaptor is already fitted inside the Master Socket so you dont need any others and any other sockets in the house should be connected into the telephone socket on the Master Socket.

NB  I know technically some of the description isn't quite correct, but I noticed a lot of words being used that assumed the person asking the question knew how the system worked and what the words meant.

If the person asking the question is au fait with the terminology then I apologise if I have offended, but I may have clarified it for other readers.