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Message 11 of 18

Re: Wifi Constantly Dropping And Now Disconnecting - BT Can't Find A Fault

Just complain about the noise on the line, nothing else. You will then get the right engineer.

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1,962 Views
Message 12 of 18

Re: Wifi Constantly Dropping And Now Disconnecting - BT Can't Find A Fault

No luck! Line engineer came out today, and switched my cable with another in the box in the hall, since I'm the only person in the (small) flat block with BT. He said the cables around here are really old and the one he'd swapped me to has "less" errors. He has fixed the noisy line and router cutting when using the landline but nothing else!! 

Feel truly hopeless. BT refuse to admit there's any fault in the first place, despite confirming they can see my constant drops in connection. Three broadband engineers find no fault. The line engineer couldn't understand that but even he gave me the same old excuse that anything can mess with WIFI strength... perhaps true but odd this hasn't been an issue for seven years but for the last two weeks has been a constant one they won't fix properly!! 

I don't want to swap to Virgin as they are so unreliable. But I'm pretty sure they're the only service with different cables? 😞  No clue what to tell BT depending on what engineer they send! I am disabled and a fulltime carer of someone else who is disabled. My internet connection is a lifeline and this is draining me.

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1,936 Views
Message 13 of 18

Re: Wifi Constantly Dropping And Now Disconnecting - BT Can't Find A Fault

I had something similar issue back in 2010 in a rented flat, where  whenever I used the landline the internet just cut off and the router rebooted. My solution was to change the microfilter to a decent one I got online. I got THIS ADSL NATION MICROFILTER and the problem was immediately gone. I'm not saying that will fix your issue, but it's worth giving it a try.

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1,909 Views
Message 14 of 18

Re: Wifi Constantly Dropping And Now Disconnecting - BT Can't Find A Fault

Hi,

Thanks, but that has been solved, and it wasn't the original problem, which is persisting (although I imagine they are related to the same cables). My WiFi is dropping frequently. The pattern changes a lot - since the line engineer it now dips on all my devices especially on the evenings. It started with up to fourteen drops in one day. The router doesn't usually actually disconnect or change colours (although it has occurred more as the issue persists), but I cannot load anything on my phone and my laptop will say DNS server cannot be found. My WiFi signal now appears only with one or two bars on all three of my devices (laptop, mobile, and TV. I don't usually use all three together and live in a small space). This hasn't happened for seven years prior living here.

The only other thing I've noticed is BT's own WiFi hotspot has also gotten a weaker connection in this timeframe. Could something have happened in the area? 

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1,877 Views
Message 15 of 18

Re: Wifi Constantly Dropping And Now Disconnecting - BT Can't Find A Fault

Update: waiting to be able to book my third line engineer. The second one confirmed, as the first, that it's an issue between the cable box in my apartment building to the box outside, but that it's a large job they have to get permission from the owner of the building to do. Then he left and told BT it was something else that he'd "fixed." 🙄

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1,862 Views
Message 16 of 18

Re: Wifi Constantly Dropping And Now Disconnecting - BT Can't Find A Fault

Can you post the hub connection stats again? Just the information page.

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1,835 Views
Message 17 of 18

Re: Wifi Constantly Dropping And Now Disconnecting - BT Can't Find A Fault

hubone.png

hubgtwo.png

Yesterday BT said the second line engineer had escalated the case to have the cables in the corridor box replaced today, and that Openreach were just waiting for my landlord to give permission (who also gave me the okay). Of course what actually happened was a third lone line engineer came and said none of that was ever going to happen, and suddenly the cables both prior line engineers had called old and filled with errors are "fine." Problem, of course, is persisting. BT clueless and just talk in circles when I phoned them in confusion. 

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1,785 Views
Message 18 of 18

Re: Wifi Constantly Dropping And Now Disconnecting - BT Can't Find A Fault

After the promise of a cable replacement fell through and the third line engineer suddenly claimed he couldn't find a fault, I've now been booked a "specialist engineer" and if they can't find the problem I've been advised to leave BT. 

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